Frequently Asked Questions
What size pet does the BubblePaws Capsule Backpack fit?
The backpack measures about 31 × 17 × 32 cm (12.2 × 6.7 × 12.6 in). It is designed for kittens, small cats, rabbits, guinea pigs, ferrets and other small pets. Please measure your pet's length and height while sitting before ordering.
Can my pet breathe comfortably inside?
Yes. The bubble window has 3 large air holes and the side has a bite-resistant breathable mesh panel for constant airflow. Never leave your pet inside in direct hot sun or in a closed car.
Is it easy to clean?
Yes. The inner pad is removable and washable, and the clear window can be wiped with a damp cloth.
What colors are available?
Midnight Black, Cloud Gray and Blush Pink. Buy any 2 and save 15% automatically.
How long does shipping take?
Orders are processed in 1–3 business days. Delivery usually takes 7–12 business days to the USA and 8–15 business days to Canada, the UK and Europe. Shipping is free on all orders.
How can I track my order?
As soon as your order ships, we email you a tracking number and a link to follow your package.
What is your return policy?
You can return unused items within 30 days of delivery. Damaged or defective items are replaced or refunded for free. See our full Refund Policy.
Which payment methods do you accept?
All major credit and debit cards and other secure payment methods shown at checkout.
How do I contact you?
Email shurouqreach@gmail.com or use the chat button on our website. We reply within 24 hours.